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My First Thirty Days

Written by Jo Ellen McClintick, Office Manager

My first thirty days at First Business confirmed what I believed when I accepted the position of Office Manager at the Leawood, Kansas, bank location.Jo Ellen McClintickFirst, I have met wonderful individuals throughout various departments, including people from the bank’s Madison, Wis., headquarters as well as here in Leawood. Everyone has been very accepting and patient as I started to learn and identify individuals. They have also been kind to include me in their “Fun Committee” events such as the Souper Bowl, National Popcorn Day, the cocoa cart, and a unique Mardi Gras celebration. I was also impressed with the Go Red for Women event to support the American Heart Association.

However, I experienced the real proof of the culture first-hand during a business trip.

During my third week here at First Business, I had a scheduled trip to Madison to meet with HR and other individuals as part of learning the responsibilities of my position. Of course, the day I was to leave was the same day the weather decided to drop eight inches of snow on Milwaukee. My flight was cancelled, so I was rerouted through Detroit and spent most of the day at the airport.

As I was waiting to leave Kansas City for my new flight to Detroit, I received a call from my mother. My father, who has congestive heart failure, had fallen while they were at the V.A. Hospital for an appointment. After talking with my mom, I went ahead and caught my flight to Detroit. Once I landed in Detroit, I received frantic phone calls from my mother and daughter explaining that my dad had actually fractured his hip and that they were going to try to do a high-risk surgery that week.

I kept asking myself, “What do I do?” I just started a new career and needed to make sure I followed through with commitments, but I also felt a strong need to see my dad and be there for my mom.

I made it through about half of the next day. Everyone was supportive and telling me to go home to be with my family, but it finally took a gentle “push” to convince me to go home and see my dad before his surgery the next day.

It was a rough couple of weeks; Dad was in ICU for a week and half with various complications and now has to receive dialysis for kidney failure three times a week.

I am very thankful that I decided to go home, as time with my dad is very precious. I want to say thank you to First Business for showing me what I felt when I first interviewed — not only do they put their clients first, they also put their employees first.

NOTICE

Access to Online Private Banking is intermittently unavailable; users may not be able to access it at this time. We are working to restore access as soon as possible. If you have questions, please contact us at: 855-257-4149.

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NOTICE

Access to our Remote Deposit Capture system is intermittently unavailable; users may not be able to access it at this time. We are working to restore access as possible. If you have questions, please contact us at:

  1. Wisconsin Region: 608-232-5938
  2. Kansas Region: 913-717-6464

NOTICE

To protect clients and employees, we temporarily suspended courier service. For other deposit needs, please see your client email sent on 3/16/2020 for instructions regarding deposits at your local First Business Bank office.

To set up Mobile Banking, please contact our Treasury Management Support team at 608-232-5938. We will alert you when courier service is available again. Thank you.