Keep Calm And Supervise On
Written by Corey Chambas, President & CEO, First Business Financial Services, Inc.
First Business Financial Services, Inc. Board Member
First Business Bank Board Member
If you read my blog you know I like to bike. Last weekend I had the same thing happen to me twice. I pull up to a four-way stop and while waiting to take my turn, one of the drivers (trying to be nice) doesn’t go when it’s their turn. Instead, they try to let me go, even though it’s not my turn. Others are ready to go before me (as they should) and nobody knows what to do, making a simple four way stop a dangerous situation. The problem would be averted if everyone just followed the rules. Unexpected behavior can lead to bad consequences.
Doing what is expected, is also a key to being a good supervisor. My wife has often mentioned to me her best boss ever. This boss wasn’t the best because she had great, innovative ideas or because she was really nice. In fact, she would call this supervisor “firm but fair.” Her demeanor was consistent which made it much easier to anticipate her reactions and therefore there were no surprises.
Having a volatile boss is bad, no matter how skilled or smart they are. For instance, if you lose a client and one time your boss says “that’s life” and the next time they yell at you, you don’t know what to expect. Bosses like that have people asking each other “what kind of mood is he/she in today?” They use the answer to determine how, or even if, they will communicate with their boss that day. This Jekyll or Hyde personality can cause communication flow issues and potentially delay the delivery of important, time sensitive information. As a supervisor it’s important to be mindful of your reactions – stay calm and consistent.
In the past I’ve blogged about the problem with management by fear, Management by Fear and Intimidation – it works! But the other end of the spectrum, when a supervisor is too nice and doesn’t hold people accountable, is not the answer either. As a supervisor hopefully you can find the right balance. But no matter where you fall on the scale, a consistent demeanor is critical to optimize the communication and performance of your team. Keep Calm and Supervise On.